See Below for:-
Post and Packing charges - UK, including Channel Islands and BFPO
Post and Packing charges European destinations outside UK
Post and Packing charges Non European destinations
Full terms and conditions including:- pricing, payment, despatch, out of stock items, order additions, product info, returns policy, gift vouchers, copyright, custom kits and how to contact us
The Spellbound Bead Co: Terms and Conditions
Pricing
The goods prices shown on our pages are in UK pounds sterling and include VAT (currently 20%) with the
exception of books and printed matter which is currently zero rated. Customers outside the EU will be charged without VAT. All payments will be processed in pounds sterling.
Although we endeavour to maintain the prices listed we reserve the right to change them without notice.
Post and packing charges are dependant on order value and weight. See below for full details.
Payment
At the time of order. We do not offer credit and goods will only be despatched upon receipt of full payment. All goods remain the property of The Spellbound Bead Co until paid for in full.
We accept Visa, Mastercard, Switch/Maestro and PayPal. We cannot accept Solo for mail order transactions.
First Order:-Due to fraud prevention procedures we can only despatch your first order to the registered card address.
Full payment for your web order is taken at the time the order is placed. Payment for telephone orders is taken at the time the order is invoiced. Please see below for our policy when items are out of stock.
Security
Payment details are entered through a secure site provided by Paypal.
We do not store any customer financial information on our web-site or any other of our systems.
Post and Packing Charges
UK Destinations
UK Orders - We send items up to 2kg by first class post, if the total parcel weight exceeds this, the order will be split into smaller parcels and sent by the most economical route. UK postal charges apply to all areas covered by the standard UK Royal Mail postal service:
Post and packing for UK orders is charged on total order value as follows:-
Order value less than £20 - £2
Order value from £20 to £39.99 - £3.00
Order value from £40 to £59.99 - £4.50
Order value from £60 to £79.99£6.00
Order value from £80 - Carriage free
Postage Upgrade for UK Orders (mainland) If you would like to upgrade to Special Delivery you can select this option in the check out pages for an additional fee of £6. This service guarantees delivery by 1pm on the day after despatch (Saturday delivery is at the discretion of the local delivery service, and so Friday despatch is not guaranteed for Saturday and may be delivered on the following Monday).
Parcels up to 2Kg in weight with a value of over £80 will be automatically upgraded to Special Delivery at no extra charge to the customer. If an order with a value exceeding £80 weighs more than 2Kg this may be split into more than one delivery with postage according to weight and value (i.e. each parcel valued at £80+ will be sent Special Delivery).
Postage Upgrade for UK orders (Channel Islands and Isle of Man) - If you would like to upgrade to Special Delivery you can select this option in the check out pages for an additional fee of £5. This service guarantees delivery on the first working day after despatch (Saturday delivery is at the discretion of the local delivery service, and so Friday despatch is not guaranteed for Saturday and may be delivered on the following Monday). Exceptions to this are deliveries to Sark and Herm. Please see the Royal Mail website at www.royalmail.com for current information on Special Delivery guarantees for these areas.
Parcels up to 2Kg in weight with a value of over £80 will be automatically upgraded to Special Delivery at no extra charge to the customer. If an order with a value exceeding £80 weighs more than 2Kg this may be split into more than one delivery with postage according to weight and value (i.e. each parcel valued at £80+ will be sent Special Delivery).
Please note we deal with all orders in strict rotation and do not offer a priority service.
Destinations Outside the UK
Subject to current Debit/Credit card restrictions for fraud prevention, and the availability of a suitable (protected) postal service in the place of receipt we can despatch to most worldwide destinations.
Orders in excess of 3kg in weight will incur an extra postage charge of no more than 15% of the total value of your order. If your order exceeds this weight we will notify you of the extra charges by email and will not proceed until you have agreed the extra charges.
Insurance At checkout you will have the option to add insurance to your postage for a cost of £6. This will cover your parcels for loss or damage in transit and we would recommend this option for any items of value.
European Destinations (for orders under 3kg in weight)
Order value less than £20 - £2.50
Order value from £20 to £39.99 - £4.00
Order value from £40 to £59.99 - £5.50
Order value from £60 to £79.99 - £8.00
Order value from £80 to £99.99 - £10.00
Order value from £100 to £149.99 - £14.00
Order value from £150 to £199.99 - £18.00
Order value from £200 to £249.99 - £20
Orders of £250 and over will be charged as multiple parcels with carriage relevant to the above rates.
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Non-European Destinations (for orders under 3kg in weight)
Order value less than £20 - £3.50
Order value from £20 to £39.99 - £4.50
Order value from £40 to £59.99 - £6.50
Order value from £60 to £79.99 - £8.50
Order value from £80 to £99.99 - £12.50
Order value from £100 to £149.99 - £16.00
Order value from £150 to £199.99 - £20.00
Order value from £200 to £249.99 - £25.00
Orders of £250 and over will be charged as multiple parcels with carriage relevant to the above rates.
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Additions to orders: If, having placed your order, you remember that you need to add extra item/s to your web order, we are able to do this if your order has not already been packed. To add extra items please contact us by phone on 01543 417650, as soon as possible after placing the initial order, giving your name, the order number, and full details of the item/s you would like adding. Please be sure to have your card details to hand so that we can take payment for the additional items. If the initial order has already been packed any additions will be treated as a new order.
Paying with Gift vouchers: If you have been given Spellbound Gift Vouchers you can use them against your web order. To do this enter your order in the usual way on the system; when you receive your confirmation of order email reply to it stating that you have gift vouchers and list the amount and code of each voucher that you have. The total amount of the vouchers will then be deducted from your order value at the time of processing
Despatch: The majority of orders are despatched within one working day of receipt, however this can be longer at very busy times. If your order will take more than 3 working days to despatch we will contact you. Special requests, custom kits and large wholesale quantities can take up to seven days. Please ensure when entering your contact details that we have a reliable telephone number or email contact for you so that we can address any queries promptly.
Out of Stock Items: Although we endeavour to keep the web-site fully updated and only advertise goods for sale that are in-stock, occasionally periods of high demand may lead to a delay between an item selling out and being removed from the web-site. If we think we have a suitable alternative we will try to contact you by phone and/or email to see if this would be acceptable for you. If we do not hear back from you within 24 hours we will send the order without the out of stock items, refunding to your card or PayPal account the value of the out of stock items along with any refundable postage. This is to ensure that the orders are not delayed for more than a day due to an item going out of stock. We do not hold back orders for out of stock items.
Returns: You may return any unsuitable items within 14 days of invoice date. All returns must be in their original packaging and in an unused condition. Please also enclose a note explaining the reason for the return together with your name, invoice number, address and telephone number. We will also need to know whether you wish the value of the returned items to be credited to your Spellbound account against future orders, or to be refunded to you.
To Return an item - Please return it in it's original packaging, in an unused condition, to:
The Spellbound Bead Co
47 Tamworth Street
Lichfield
WS13 6JW
Returned items which are not in new or unused condition or which are returned after the approval period may not be credited to your account unless they are faulty. Delivery charges are non-refundable as this part of our service to you has been completed.
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