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Terms & Conditions

See Below for:-

  • Post and Packing charges  - UK, including Channel Islands and BFPO
  • Post and Packing charges – European destinations outside UK
  • Post and Packing charges – Non European destinations

Full terms and conditions are below including:-

  • Pricing
  • Trade Customers (EU VAT registered)
  • Payment
  • Despatch
  • Out of stock items
  • Order additions
  • Product info
  • Returns policy
  • Gift vouchers
  • Copyright
  • Custom kits
  • Contact us

The Spellbound Bead Co: Terms and Conditions

Pricing

The goods prices shown on our pages are in UK pounds sterling and include VAT (currently 20%) with the exception of books and printed matter which are currently zero rated.

Although we endeavour to maintain the prices listed we reserve the right to change them without notice.

Customers resident outside the EU will be charged without VAT.

Trade customers within the EU can buy from us VAT free, please contact us on sales@spellboundbead.co.uk or phone 01543 417650 for further details on how to register as a trade customer. We would need your VAT number and full trading address to be able to set up a trade account so please have these ready when you call.

All payments will be processed in pounds sterling.

Post and packing charges are dependant on order value and weight. See below for full details.

Payment

At the time of order. We do not offer credit and goods will only be despatched upon receipt of full payment. All goods remain the property of The Spellbound Bead Co until paid for in full.

We accept Visa, Mastercard, Switch/Maestro, JCB and PayPal. We cannot accept Solo for mail order transactions.

First Order:-First orders can only be supplied to the registered card address. This is for your protection, it is a requirement of credit card facility providers for the protection of customers and fraud prevention and is in-line with industry standards.

Full payment for your web order is taken at the time the order is placed. Payment for telephone orders is taken at the time the order is invoiced. Please see below for our policy when items are out of stock.

Security

Payment details are entered through a secure site provided by WorldPay.

We do not store any customer financial information on our web-site or any other of our systems.

Order Turnaround

Most orders are sent out within one working day of being received.

It can take up to 3 working days after the day the order was placed for the order to be sent.

Custom items and large wholesale orders may take up to seven days.

If an order will not be ready for despatch within three working days of the date the order was placed we will contact you, by phone or email, to inform you of any potential delay as soon as we become aware of any potential hold up.

Orders are processed in strict order of when they are received – we do not upgrade processing if a faster delivery service has been selected, we endeavour to send all orders out as quickly as we possibly can.

Ooops? We all have those moments when we forget the most important thing and we need it yesterday – let us know, by phone or email, making sure to quote the name the order is in and the order number and we will do what we can to help.

Post and Packing Charges:

UK Destinations

For UK destinations – including Channel Islands and BFPO – we have a simple choice of postage options.

Online – You will be offered three delivery options at checkout:-

  • Saver Delivery, which is Royal Mail 48 – or as we all know it, 2nd Class post. Delivery usually within 2 days of dispatch.
  • First Class Delivery, which is Royal Mail 24 – or as we know it, 1st class. Delivery usually within 1 day of dispatch.
  • Special Delivery, mainland UK, guaranteed to arrive by 1pm the day after the order is sent and which needs someone at the delivery address to sign for the order. **Please Note - Saturday delivery of Specials is at the discretion of the local delivery service so Special Delivery orders sent on a Friday may not be delivered until Monday – in our experience most Friday Specials to UK mainland are delivered on Saturday but this is not guaranteed.
  • Guaranteed Saturday Special Delivery – this is an upgrade to ensure Saturday Delivery – the cost is an extra £3 and can be arranged with our mail order team on 01543 417650.

High value or bulky orders may be sent in more than one parcel.

Post and packing for UK orders is charged on total order value as follows:-

 Saver1st ClassSpecial
Order value less than £20 £2.00 £3.00 £8.00
Order value from £20 to £39.99 £3.00 £4.00 £8.00
Order value £40 or over FREE £4.00 £8.00

Special Delivery – Exceptions to the ‘next day’ rule are deliveries to Sark and Herm. Please see the Royal Mail website at www.royalmail.com for current information on Special Delivery guarantees for these areas.

Please note we deal with all orders in strict rotation and do not offer a priority service.

Destinations Outside the UK

Subject to current Debit/Credit card restrictions for fraud prevention, and the availability of a suitable (protected) postal service in the place of receipt we can despatch to most worldwide destinations.

Orders in excess of 2kg in weight will incur an extra postage charge of no more than 15% of the total value of your order. If your order exceeds this weight we will notify you of the extra charges by email and will not proceed until you have agreed the extra charges.

Insurance – At checkout you will have the option to choose insured delivery for an extra £6. This will cover your parcels for loss or damage in transit and we would recommend this option for any items of value. The order is also tracked, and requires a signature when it arrives, so it is more likely to get to you safely.

European Destinations (for orders under 2kg in weight) Airmail 1st Class

  • Order value less than £20 - £3.50
  • Order value from £20 to £39.99 - £4.50
  • Order value from £40 to £59.99 - £6.00
  • Order value from £60 to £79.99 - £8.00
  • Order value from £80 to £99.99 - £10.00
  • Order value from £100 to £149.99 - £12.50
  • Order value from £150 to £199.99 - £16.00
  • Order value from £200 to £249.99 - £20
  • Orders of £250 and over will be charged as multiple parcels with carriage relevant to the above rates.

Non-European Destinations (for orders under 2kg in weight) Airmail 1st Class

  • Order value less than £20 - £5.00
  • Order value from £20 to £39.99 - £7.00
  • Order value from £40 to £59.99 - £10.00
  • Order value from £60 to £79.99 - £12.50
  • Order value from £80 to £99.99 - £15.00
  • Order value from £100 to £149.99 - £17.50
  • Order value from £150 to £199.99 - £20.00
  • Order value from £200 to £249.99 - £25.00
  • Orders of £250 and over will be charged as multiple parcels with carriage relevant to the above rates.

Additions to orders:

If, having placed your order, you remember that you need to add extra item/s to your web order, we are able to do this ONLY if your order has not already been packed. To add extra items please contact us by phone on 01543 417650, as soon as possible after placing the initial order, giving your name, the order number, and full details of the item/s you would like adding. Please be sure to have your card details to hand so that we can take payment for the additional items.

If the initial order has already been packed any additions will be treated as a new order.

Paying with Gift vouchers:

If you have been given Spellbound Gift Vouchers you can use them against your web order. To do this enter your order in the usual way on the system; when you receive your confirmation of order email reply to it stating that you have gift vouchers and list the amount and code of each voucher that you have. The total amount of the vouchers will then be refunded to the card or Paypal account you used when placing the order at the time of processing.

Despatch:

The majority of orders are despatched within one working day of receipt, however this can be longer at very busy times. If your order will take more than 3 working days to despatch we will contact you.

Special requests custom kits and large wholesale quantities can take up to seven days.

Please ensure when entering your contact details that we have a reliable telephone number or email contact for you so that we can address any queries promptly.

Out of Stock Items:

Although we endeavour to keep the web-site fully updated and only advertise goods for sale that are in-stock, occasionally periods of high demand may lead to a delay between an item selling out and being removed from the web-site.

If an item you have ordered is out of stock we will try to contact you by phone and/or email to see if you would like an alternative. If we do not hear back from you within 24 hours we will send the order without the out of stock items, refunding to your card or PayPal account the value of the out of stock items along with any refundable postage. This is to ensure that the orders are not delayed for more than a day due to an item going out of stock. We do not hold back orders for out of stock items.

Returns:

You may return any unsuitable items within 14 days of invoice date. All returns must be in their original packaging and in an unused condition. Please also enclose a note explaining the reason for the return together with your name, invoice number, address and telephone number. We will also need to know whether you wish the value of the returned items to be credited to your Spellbound account against future orders, or to be refunded to you.

To Return an item

Please return it in it's original packaging, in an unused condition, to:

The Spellbound Bead Co
47 Tamworth Street
Lichfield
WS13 6JW

Returned items which are not in new or unused condition or which are returned after the approval period may not be credited to your account unless they are faulty. Delivery charges are non-refundable as this part of our service to you has been completed.

Copyright

All Spellbound Kits, Spellbound Simples Kits and Spellbound Starter Packs are designed and produced in-house and are copyright The Spellbound Bead Co.

We do not permit the reproduction of our kit designs for teaching or any other commercial purposes, or the photocopying or reproduction in any way, in whole or in part, of our printed instructions. We invest a great deal of time and energy into our kit designs and are careful not to infringe the copyright of others.

We will protect our copyright through legal channels if necessary to ensure that the many hours of design, testing and packing are not abused by others.

Project and Technique Downloads

The Project and Technique sheets that are free to download from the website may be used for teaching purposes PROVIDED that all copies are clearly marked as being copyright The Spellbound Bead Co. We can provide printed copies of any of these downloads for a charge of 20p per printed side, plus postage at our advertised rates.

Teaching Spellbound Designs

Photocopying, or reproducing in any other way, our kit instructions in whole or in part is a direct infringement of our copyright. If you are a teacher and wish to teach a Spellbound Design to your class we can provide pre-packed kits to teaching groups at a small discount.

Description of Goods

The beads and kits illustrated are available in a variety of colours; gold, silver and bronze refer to colour effects only unless stated otherwise and ‘crystal’ refers to a transparent glass, not a lead crystal or semi-precious material.

The bead sizes are quoted in millimetres and are accurate within manufacturing limits.

Different batches of beads can vary from one another - please order sufficient for your project.

We cannot give a guarantee for the durability of dyed items.

Colour representation

Within the limits of photography/print and web definition we work to represent the colours of beads and threads as accurately as possible both online and in print.

If you require assistance with colour matching for a specific project please contact us.

Kit Colourways

Photographs are for illustrative purposes only. Although we endeavour to maintain bead content as close as possible to the pictured item, the exact contents of the kits may vary due to component availability.

Bead Pack Colourways

Photographs are for illustrative purposes only. Although we endeavour to maintain bead content as close as possible to the pictured item, the exact contents of the bead pack may vary due to component availability.

Catalogue codes

Each bead has a two letter code followed by a number. The letter code will give you information about the material the bead is made from:-

  • CB - Crystal Based
  • CE – Ceramic
  • GL - Glass Bead
  • GP - Glass Pearl
  • PP – Plated Plastic
  • MB – Metal Based
  • RG – Round Glass
  • PE – Pearlised Plastic
  • WD – Wood
  • PB – Plastic Based
  • FG – Faceted Glass
  • SS – Sterling or .925 silver
  • MX – Mixed beads

Other prefixes refer to the function of the article eg FN=Finding, BT= Beading Thread

Wholesale Quantities and Mixed Bead Packs: Most of our wholesale bags and MX code mixed packs are packed by weight and although all beads are subject to a visual check we cannot guarantee that there will not be a small percentage of broken or damaged items in the pack and all packs are priced accordingly.

Abbreviations – There are a few abbreviations used in the listing

  • AB – Aurora Borealis (an iridescent finish to the surface of the bead – also known as an iris or rainbow finish)
  • SP – Silver Plated
  • GP—Gilt Plated
  • SL – Silver Lined
  • CL – Colour Lined

Custom kits and special orders cannot be accepted for refund.

Gift vouchers can be purchased via the mail order office on the number below or at the shop but cannot at present be purchased through the website. Gift vouchers are available in £2; £5; £10 and £20 denominations and can be exchanged at the shop, at shows we attend around the UK, and against mail order transactions. Gift vouchers cannot be returned or exchanged for cash.

Privacy Policy: We do not disclose any customer information to any third party.

Contact us:

If you have any queries regarding Spellbound Bead Co products or services please contact us on 01543 417650 (0044 1543 417650 if calling from outside UK) during normal office hours; email us on info@spellboundbead.co.uk or write to The Spellbound Bead Co, 47 Tamworth Street, Lichfield, Staffordshire, WS13 6JW, England.