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Our mail order service - both online and by phone - is open as usual  
O
ur shop in Lichfield is closed until further notice *

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July 2020 - Update


Our shop in Lichfield is not ready to open just yet.  We will be opening later this summer and will announce the details here, on our FB page, and in our email newsletter when we are ready to open.


You can now place an order to collect from our Lichfield shop

How to place an order for click and collect - 

Place your order by phone or email and once your order is picked and ready for you we will contact you for payment and to arrange a collection time.

Phone your order through on 01543 417650 - Phone lines are open 10am to 4pm Monday to Saturday

or

Email your order to service@spellboundbead.co.uk

We will need:-
  • Your name and a contact phone number - do not include any payment details in your email
  • A list of the items required including the code number, description, colour and amount.  
  • If ordering kits we need the name of the kit and the colour way you would like - we do not need a code number for kits.  
  • We will contact you for payment and arrange a collection time once your order is ready.
Orders placed by email outside our working hours will be processed on the next working day.

Please note we are running this alongside our normal mail order service and with limited staff so it will not always be possible for you to collect your order on the day it is placed.

There will be no collections on Sundays, Mondays or Tuesdays but orders can be placed any time.

Collection times will be at least 15 minutes apart and between 11am and 3.30pm.

Please do not ask for extra items when you arrive, we have not made the shop ready for browsing or taking payment, everything is being processed by the mail order department.

When you arrive to collect your order it will be placed close to the door.  We will ask you to step back from the door, we will open it and step back to a safe distance so you can come in and pick up your parcel.  Between each collect the door handles and surfaces that parcels are placed on will be cleaned down.


POSTAL DELAYS 


UK post seems to be returning to more normal service levels with most first class mail arriving within a couple of days and second class (saver) within a week of posting.  As always there will be a few exceptions to this but mostly it's looking good!

International mail is still severely disrupted with much longer delays between items leaving us and arriving with you.  We would recommend using the tracked service wherever possible for international mail at this time.


Our mail order service is running pretty much as normal

We are slowly bringing more staff back into work, so things are starting to return to normal here. 

If you have a query relating to mail order please email us at service@spellboundbead.co.uk - this comes straight through to the mail order team.  

The phone lines are now open from 10am to 4pm Monday to Saturday, you can order online any time. 

If you have any questions please email us at service@spellboundbead.co.uk or call 01543 417650.  



SPECIAL DELIVERY deliveries are no longer guaranteed by 1pm the next working day but they are trying to get them all delivered by 9pm.

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Below you can see details of what is coming up at Spellbound in the next few months.

  • For more details on the workshops, please see the workshop page
  • Video tutorials - we will be releasing new video tutorials on YouTube every Tuesday
  • Orders to collect from shows can be placed via email service@spellboundbead.co.uk or phone 01543 417650


 
We are releasing more videos every Tuesday, and will be trying to add bonus videos, tutorials and bead-a-longs while the shop is closed and shows are suspended so we can all keep making and getting inspired.

Shows - Workshops - TV  

Workshops are suspended until further notice


September 24 to 27 - Creative Craft Show - Exeter Westpoint
October 8 to 11 - Knitting and Stitching Show - Alexandra Palace
October 17 - The Big Bead Show - Sandown Park
November 5 to 8 - Creative Craft Show - Birmingham NEC


Opening Hours 

Shop - Closed until further notice
Mail Order - Monday to friday 10am to 4pm