Terms and Conditions

 

Contents

Description Of Goods (including abbreviations)
Pricing
Payment
Gift Vouchers
Security
Privacy
Order Processing
Postal charges, Special Orders and Returns please see Delivery and Returns 
Copyright
Contact us

 

Description of Goods
The beads and kits illustrated are available in a variety of colours. The terms gold, silver and bronze refer to colour effects only unless stated otherwise and ‘crystal’ refers to a transparent glass, not a lead crystal or semi-precious material.
The bead sizes are quoted in millimetres and are accurate within manufacturing limits.
Different batches of beads can vary from one another - please order sufficient for your project.
We cannot give a guarantee for the durability of dyed items.

Colour representation
Within the limits of photography/print and web definition we work to represent the colours of beads and threads as accurately as possible both online and in print.
If you require assistance with colour matching for a specific project please contact us.

Kit Colourways and Bead Pack Colourways
Photographs are for illustrative purposes only. Although we endeavour to maintain bead content as close as possible to the pictured item, the exact contents of the kits and bead packs may vary due to component availability.

Catalogue Codes
Each bead has a two letter code followed by a number. The letter code will give you information about the material the bead is made from:-
CB - Crystal Glass
CC (and CCR) - Crystal Glass
CE – Ceramic
GL - Glass Bead
GP - Glass Pearl
MB – Metal Based
RG – Round Glass
WD – Wood
PB – Plastic Based
FG – Faceted Glass
SS – Sterling or .925 silver
MX – Mixed beads
Other prefixes refer to the function of the article eg FN=Finding, BT= Beading Thread

Wholesale Quantities and Mixed Bead Packs
Most of our wholesale bags and MX code mixed packs are packed by weight and although all beads are subject to a visual check we cannot guarantee that there will not be a small percentage of broken or damaged items in the pack and all packs are priced accordingly.

Abbreviations
There are a few abbreviations used in the listings
AB – Aurora Borealis (an iridescent finish to the surface of the bead – also known as an iris or rainbow finish)
SP – Silver Plated
GP—Gilt Plated
SL – Silver Lined
CL – Colour Lined

 

Pricing
Prices shown are in UK pounds sterling and include VAT (currently 20%) with the exception of books and printed matter which are currently zero rated.
Although we endeavour to maintain the prices listed we reserve the right to change them without notice.
Customers resident outside the UK will be charged without VAT.
All payments will be processed in pounds sterling.

 

Post and packing charges are dependant on order value and weight. See Delivery and Returns for full P&P info.

 

Payment
Full payment is required at the time of order. We do not offer credit and goods will only be despatched upon receipt of full payment. All goods remain the property of The Spellbound Bead Co until paid for in full.
We accept Visa, Mastercard, Switch/Maestro, JCB and PayPal.

Buying Gift vouchers
Gift Vouchers can be purchased via the mail order office on 01543 417650 or at the shop but cannot at present be purchased through the website.
Gift vouchers are available in £2; £5; £10 and £20 denominations.
Gift Vouchers can be exchanged at the shop, at shows we attend around the UK, and against mail order transactions.
Gift vouchers cannot be returned or exchanged for cash.

Using Gift Vouchers on the website
To use gift vouchers on the website contact us by phone 01543 417650 or email service@spellboundbead.co.uk. We will need the issue number and amount for each voucher and details of the account it is to be credited to. We will add the credit to the account and this will then be available for you to use on check out.

 

Site & Payment Security - Payment details are entered through a secure site provided by WorldPay.
We do not store any customer financial information on our web-site or any other of our systems.
Please Note - Your first order can only be supplied to the registered card address. This is for your protection, it is a requirement of credit card facility providers to help to prevent fraud and protect your account. This practice is in-line with industry standards.
Full payment for a web order is taken when the order is placed. Payment for telephone orders is taken when the order is invoiced. Please see below for our policy when items are out of stock.

Privacy Policy
We do not disclose any customer information to any third party.

 

Order Processing

 

The mail order department processes orders Monday to Friday. It is closed bank holiday Mondays and for a few extra days at Christmas/New Year.
Most orders are sent out within one working day of being received, however it can take up to 3 working days after the order was placed for the order to be sent. Custom items and large wholesale orders may take up to seven days.

 

If, for any reason, an order will not be ready for despatch within three working days we will contact you, by phone or email, to inform you of any potential delay.
Please ensure when entering your contact details that we have a reliable telephone number or email contact for you so that we can address any queries promptly.

Orders are processed strictly in order of when they are received – we do not upgrade processing if a faster delivery service has been selected, we endeavour to send all orders out as quickly as we possibly can.

Ooops? We all have those moments when we forget the most important thing and we need it yesterday – let us know, by phone or email, making sure to quote the name the order is in and the order number - we will do what we can to help.
If you have any query with an order please contact us by phone 01543 417650 or email service@spellboundbead.co.uk as this will come through directly to the office. Please do not message through social media for order queries.

For full info on Postal charges, Special Orders and Returns please see Delivery and Returns 

 

Copyright

 

Copyright can seem very complicated so we have tried to break down our copyright into as simple terms as we can.

All Spellbound designs in books, Spellbound kits, free downloads or payable downloads are copyright The Spellbound Bead Co. We spend many hours on the design, testing and writing of our patterns and we will protect our copyright through legal channels if necessary to ensure that it is not abused by others.

 

How does this affect you?

 

Selling Made Beadwork
We have an Angel Policy to allow restricted personal use of this intellectual property.
Handmade versions of our designs can be sold for charity, or profit, through permanent or temporary retail locations to include craft shows, internet sales and fundraising events. No large-scale manufacture or assembly-line production is allowable. The seller must make clear that these designs have been reproduced from a Spellbound pattern but are handmade by the seller and are not made by Spellbound. Any guarantee of service, supply or production lies with the seller not with Spellbound.

Copying, Sharing and Distributing our Patterns
With the exception of our Free Project and Technique Downloads (see below), we do not permit the reproduction of our instructions for teaching or any other purposes, or the photocopying or reproduction in any way, in whole or in part, of our instructions, for any reason.

Teaching Spellbound Designs
Photocopying, or reproducing our patterns in any other way, in whole or in part, is a direct infringement of our copyright. If you are a teacher and wish to teach a Spellbound kit to your class we can provide pre-packed kits to teaching groups at a small discount.
Teaching packs are for a minimum of six kits of one design; the discount is 15%. The kits must all be of the same design but can be different colourways. We ask for two weeks notice for teaching packs as these are always packed to order.

Teaching from downloadable PDF patterns
With the exception of our Free Project and Technique Downloads (see below), all of our downloadable instructions are subject to the same copyright conditions as patterns that we distribute in printed formats (see Copying, Sharing and Distributing our Patterns above).
If you wish to teach from one of our pdf patterns (not included in the Free Project and Technique Downloads exemption below) please contact us for details of a ‘per copy’ fee that would be payable to us prior to the date of the planned teaching session. On receipt of the per copy fee we will issue a permission in PDF format.

Copyright on Free Project and Technique Downloads
The Project and Technique sheets that are free to download from the website may be used for teaching purposes PROVIDED that all copies are clearly marked as being copyright The Spellbound Bead Co. We can provide printed copies of any of these downloads for a charge of 20p per printed side, plus postage at our advertised rates.


Contact Us

If you have any queries regarding Spellbound Bead Co products or services please contact us on 01543 417650 (0044 1543 417650 if calling from outside UK) during normal office hours; email us on service@spellboundbead.co.uk or write to

Spellbound Bead Co
47 Tamworth Street
Lichfield
WS13 6JW